Door Decor Premium (‘we’, ‘us’, ‘our’) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through any of our sales channels.
By providing your personal information to Door Decor Premium, you consent to its use in accordance with this Privacy Policy.
3.1 Information We Collect
We may collect the following categories of personal information:
- Identity Information: Full name, National Identity Card (NIC) number where required for warranty registration.
- Contact Information: Delivery address, email address, and mobile phone number.
- Transaction Information: Order details, payment method, and purchase history.
- Device & Installation Information: Door type, property address, and installation preferences where installation services are requested.
- Communication Data: Messages sent to us via WhatsApp, social media, or email.
- Technical Data: IP address, browser type, and usage data when accessing our website.
3.2 How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and delivery arrangements.
- Arrange installation services where requested.
- Provide after-sales support, including warranty claims and product assistance.
- Send order confirmations, delivery updates, and service-related communications.
- Improve our products, website, and services.
- Comply with legal obligations under the laws of Sri Lanka.
- Send promotional communications and offers — you may opt out at any time.
3.3 Sharing of Information
Door Decor Premium does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Courier & Logistics Partners: Your name, contact number, and delivery address will be shared with our courier partners solely for the purpose of delivering your order.
- Installation Technicians: Where installation services are booked, relevant contact and property details will be shared with our technicians.
- Payment Processors: Payment information is processed securely by our payment providers and is not stored by Door Decor Premium.
- Legal Authorities: Where required by law or court order, we may disclose information to regulatory or law enforcement bodies.
3.4 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Transaction records are retained for a minimum of five (5) years for accounting and legal compliance purposes.
3.5 Data Security
Door Decor Premium takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include secure storage systems, access controls, and staff confidentiality obligations.
However, no data transmission over the internet or messaging platforms is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
3.6 Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the contact details provided below.
3.7 Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. You may disable cookies through your browser settings; however, certain website features may not function as intended if cookies are disabled.
3.8 Third-Party Links
Our website and social media channels may contain links to third-party websites. Door Decor Premium is not responsible for the privacy practices of those websites and encourages you to review their respective privacy policies.
3.9 Changes to This Policy
Door Decor Premium reserves the right to update this Privacy Policy at any time. The updated policy will be published on our website with the revised effective date. Continued use of our services after any update constitutes acceptance of the revised policy.
3.10 Contact Us
For any questions, concerns, or requests relating to these policies, please reach out to Door Decor Premium:
- Website: www.ddp.lk
- WhatsApp & Phone: +94 71 533 3383
- Email: info@ddp.lk
- Physical Store: 340A Old Moor Street, Colombo, Sri Lanka